01Operations
Dropshipping & Store Operations
Daily store management, AutoDS inventory tracking, order fulfillment, returns, and workflow coordination.
Available for new opportunities
Virtual Assistant · E-commerce Specialist
Your calm, capable partner in productivity.
Hi, I'm Jeanie. I help e-commerce businesses run smoother through reliable operations, thoughtful customer support, and proactive account care.
Organized. Reliable. Proactive.3+ yearssupporting online businesses
01 — About
A steady hand behind busy stores
I take care of the details, so you can focus on growth.
I'm a dedicated Virtual Assistant with a strong track record in e-commerce operations. I streamline workflows, maintain seller account health, and deliver five-star customer support with clarity and care.
Organized and dependable E-commerce operations focused Proactive problem solver Policy and account health aware
50+
eBay stores managed across daily operations
3+
years supporting customers and online sellers
100%
commitment to responsive, careful client support
02 — Services
How I can help
Support built around your business.
Practical, dependable assistance across the customer and operations side of e-commerce.
02Support
Customer Experience & Support
Order tracking, refunds, dispute resolution, and thoughtful ticket handling that keeps customers informed.
03Compliance
Account Health & Compliance
Seller metric monitoring, customer case management, and careful eBay policy compliance.
04Admin
Administrative & Calendar Support
Inbox organization, scheduling, data entry, document formatting, and focused online research.
03 — Experience
Career history
Experience where service meets operations.
Jan 2026 — Present
Mooka
Virtual Assistant
Manage more than 50 eBay dropshipping stores, coordinating inventory, fulfillment, returns, customer cases, and AutoDS and Slack workflows.
01
2022 — 2025
Amazon
Customer Service Representative
Delivered timely customer support, resolved disputes, returns, and account concerns, and maintained consistently high service standards.
02
One clear view across 50+ active stores.
Coordinated Seller Hub and AutoDS dashboards to keep inventory and fulfillment moving.
Clear communication. Clean handoffs. No loose ends.
Every customer case is treated like a relationship worth protecting.
04 — Toolkit
Tools of the trade
Ready to fit into your workflow.
I'm comfortable learning new systems, documenting processes, and keeping teams connected.
E-commerce
AmazoneBay Seller HubShopifyAutoDS
Workspace
Google WorkspaceMicrosoft 365
Project Management
TrelloAsanaCalendly
Communication
SlackZoomGoogle MeetTeamsLoomVidyard
Media & Design
Canva ProPicsArtCapCut
AI Assistants
ClaudeChatGPTGemini
Let's work together
Ready for more time and fewer loose ends?
Tell me where your business needs support. I'd love to help you protect your time, your customers, and your momentum.
Start a conversation